hlm. 595-596 ; This book, successfully blends evidence-based guidelines with practical application. The new edition is designed to prepare you for the nursing leadership issues of today and tomorrow, providing just the right amount of information to equip you with the tools you need to succeed on the NCLEX and in practice. This thoroughly updated edition is organized around the issues that are central to the success of professional nurses in today's constantly changing healthcare environment, including patient safety, workplace violence, consumer relationships, cultural diversity, resource management, and many more. This book is dedicated to the families and friends who supported all of us who created it, to the faculty who use this book to develop tomorrw’s emerging leaders and managers, and to the learners who have the vision and insight to grasp todays’s reality and mold it into the future of dynamic nursing leadership.