Operations and supply management, as the title indicates, provides increased emphasis on supply chain management in the 12th edition. The 12th edition continues its market leading up-to-date coverage of service operations as well. The text includes solved examples and problems, enough cases for MBA courses to use without supplementing, and the industry leading technology support suite. This book is about methods to effectively produce and distribute the goods and services sold by a company. To develop a better understanding of the field, this book is organized into five mayor sections: strategy, processes, supply chain design, planning and controlling the supply chain, and scheduling.