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Service Management : Operations, Strategy, Information Technology
Fitzsimmons, James A. ; Bordoloi, Sanjeev ; Fitzsimmons, Mona J.
Edisi
8th ed.
Penerbit
New York : McGraw-Hill, 2014
Deskripsi Fisik
xviii, 524 p. : illus. ; 28 cm.
ISBN
978-1-259-01065-1
Subjek
SERVICE INDUSTRIES / MANAGEMENT
Bahasa
-
Call Number
658.401 FIT s
Tersedia di:
~Perpustakaan Jakarta - Cikini
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00005218868
Tersedia
Cikini Umum - Lantai 4 dan Lantai 5
658.401 FIT s
Storage Umum
00005218869
Tersedia
Cikini Umum - Lantai 4 dan Lantai 5
658.401 FIT s
Storage Umum
00005218870
Tersedia
Cikini Umum - Lantai 4 dan Lantai 5
658.401 FIT s
Storage Umum
Deskripsi
Index : p. 504-24 ; The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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